Privacy Policy - Bingo Aruba

Who we are

Bingo Aruba ("we", "us") operates the website bingoarubaplay.com. The platform is operated by Five Crown Gaming N.V., registered in Aruba at Pitastraat 2a, Oranjestad, Aruba. Questions about this policy or your data? Contact us at [email protected].

What information we collect

Account details: your name, phone number, email address, and password (stored encrypted). Your phone number should match the number registered with Pay.aw, because we use it to process wallet top-ups.
Wallet and purchase details: your POINTS balance, top-ups, card purchases, daily bonus claims, and prize payouts. Payments are processed by the payment providers enabled on the platform, including Pay.aw.
Shipping details: if you buy physical shop items, the delivery address you save in your profile.
Game activity: the games you join, the cards you play, and wins you claim.
Live chat messages: what you post in the live chat during games.
Technical data: device type, browser, IP address, and basic usage data, collected through cookies (see our Cookie Policy).
Notifications: if you enable them, we store your device's notification registration so we can send game reminders, winner alerts, account updates, and (only with your consent) promotions.

Why we use it

To run your account, wallet, and the games, and to pay out prizes.
To verify winners, confirm you are 18 or older, and prevent fraud and abuse.
To contact you about games you entered, your account, or your prizes.
To send promotions - only if you opted in. You can switch these off any time in your profile's notification settings.
To meet our legal obligations in Aruba.

Who we share it with

We do not sell your personal data. We share data only with:

Payment providers such as Pay.aw, to process top-ups and purchases.
Service providers that host our website and live stream.
Authorities in Aruba, when the law requires it.

Winner publicity

If you win a prize, we may announce the win (for example, first name and district) on our website and social media. We will always ask your permission before publishing your full name, photo, or video.

How long we keep data

We keep account and transaction records while your account is active, and afterwards for as long as Aruban law requires (for example, financial and tax records). You can ask us to close your account and delete the data we are not legally required to keep.

Your rights

You can ask us at any time to:

See the data we hold about you,
Correct it,
Delete it (where legally possible), or
Stop marketing messages.

Email [email protected] and we will respond within 30 days.

Security

Your connection to our site is encrypted (HTTPS). Passwords are stored in encrypted form. Access to player data is limited to authorized staff. Please also protect yourself: use a strong, unique password and never share it with anyone - our team will never ask for it.

Children

Bingo Aruba is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover an account belongs to a minor, we will close it and void any prizes.

Changes

We may update this policy. The latest version always lives on this page, with the date shown above. For important changes we will notify you on the website or by email.